Member Services Coordinator (4297)

EXPIRED

Position Information

Posting Detail Information

Working Position Title

Member Services Coordinator (4297)

Classification

Facility Operations Specialist

Position Number

00004297

Open Date

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Position Information

Posting Detail Information

Working Position Title

Member Services Coordinator (4297)

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Classification

Facility Operations Specialist

Position Number

00004297

Open Date

04/15/2024

Close Date

05/14/2024

Priority Review Date

Employee Class

Staff

Full-Time/Part Time

Full-Time

FTE

.75

Position Status

Regular

FLSA

Exempt

Job code

2379

Union Representation

Non-Union

Union Code

N/A

Unit/Department

Intercollegiate Athletics

College/Unit

Intercollegiate Athletics

Division

Div Intercollegiate Athletics

Location

RC

Link to Department Website or Custom Search Page

https://www.niuhuskies.com

Position Summary, Requirements, and Qualifications

Position Summary, Requirements, and Qualifications

| Overview |
Northern Illinois University (NIU) ) is accepting applications for the position of Member Services Coordinator for the Recreation Center. This position will work morning/day hours three days per week plus every Saturday/Sunday. This position is a full time 9-month position with benefits, and the work schedule will be from August 16-May 15 of each academic year. | | Position Summary |
This position provides administrative and front desk support for the division of NIU Recreation Center. This individual must be knowledgeable in the areas of risk management and emergency procedures. | | Essential Duties and Responsibilities |
Facility Duties

• Responsible for the overall management of the Recreation Center facility student staff during assigned working hours including hiring, training, scheduling, and corrective action of student employees.
• Front desk responsibilities include, but are not limited to, register and technology management, equipment, lost and found, and pro shop inventory.
• Support with oversight of the facility to include, but not limited to, work orders submissions as needed.

Administrative Duties

• Administrative duties, in support of the Assistant Athletic Director of Facilities Operations, to include, but not limited to, filing, correspondence, database entry, and reviewing and approving payroll.

Customer Relations Duties

• Communicate and enforce NIU Recreation, University, and NIU Athletics policies and procedures to patrons of the facility.
• Establish relationships with patrons that will build on new and/or result of renewal memberships.
• Handle customer service complaints, resolving any conflicts as needed. May require independent judgement for conflict resolution within policies and procedures.

Special Events Duties

• Coordinate special events held at Recreation Center facilities, including Student Organization late night weekend parties, cheer camps and other facility rentals.
• Schedule staff, coordinate and supervise facility setup, and be in attendance as the primary Recreation Center contact during events outside normal working hours.

Teaching, Generating Revenue, Strategic Plan

• Teach a minimum of one CPR/AED and First Aid class per month.
• Respond to facility emergencies within established guidelines as needed.
• Assists with marketing efforts to promote revenue generation through facility rentals and memberships.
• Support of Department and University Strategic Plans.

Other Miscellaneous Tasks

• Cash handling $500 – $2500. Additional duties as assigned.
• When practical under the circumstance, intercollegiate athletics staff is encouraged to voluntarily attend all home athletics events to promote audience participation and support for NIU team efforts. | | Minimum Required Qualifications (Civil Service) |
  
• High School Diploma or equivalent.

• Any one or combination totaling two (2) years (24 months) from the categories below:

  • ( A ) College course work in facility management, operations management, or a closely related field, as measured by the following conversion table or its proportional equivalent:
  • 60 semester hours or an Associate’s Degree equals one (1) year (12 months).
  • ( B ) Training from a vocational, technical, or an armed forces program which includes building operations such as coordination of building maintenance, construction management, hospitality, or closely related experience.
  • ( C ) Work experience which includes building operations such as coordination of building maintenance and work orders, construction management, hospitality, or closely related experience.

| | Knowledge, Skills, and Abilities (KSAs) (Civil Service) |
1. Knowledge of principles and processes for providing customer service. 2. Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications, as needed. 3. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, data entry, designing forms, and other office procedures and terminology. 4. Knowledge of electronic equipment, computer hardware and software, and their applications. 5. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources. 6. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. 7. Ability to understand implications of new information for both current and future problem-solving and decision-making. 8. Ability to exhibit strong organizational skills and maintain detailed, accurate records. 9. Ability to communicate effectively as appropriate for the needs of the audience. 10. Ability to interpret work related documents, policies, and procedures. | | Specialty Factors (Civil Service) |
None | | Preferred Qualifications (Civil Service) |
- Minimum two years of experience working in a recreation/based environment. - Minimum one year managerial experience with staff oversight - Minimum one year experience processing/approving payroll. - Experience with recreation software, Fusion as well as Microsoft Office and Teams. - Current certifications in CPR, First Aid, AED and Blood Borne Pathogens or the ability to obtain certifications prior to start date. - Demonstrated knowledge in the areas of risk management and emergency procedures. | | Minimum Required Qualifications (SPS) |
N/A | | Additional Requirements (SPS) |
N/A | | Preferred Qualifications (SPS) |
N/A | | Physical demands/requirements |
Sitting, standing, extensive computer usage, walking, some lifting (up to 50lbs) |

Appointment and Compensation Details

Appointment and Compensation Details

| Anticipated Appointment Start Date | 8/16/2024 | | Anticipated Appointment End Date | 05/15/2025 | | Percent of Staff Year | 1.00 | | Standard Hours Per Week | TBD | | Working Hours | Morning/days and every Saturday/Sunday | | Salary | $31,500.00/annually (9mos) | | Hourly or Semi-monthly Pay Rate/Range | $1,750.00/semi-monthly | | Earn Type | Salary |

Application Procedure

Application Procedure

| Application Procedure |
Application Procedures:

1. Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Important: Please upload any unofficial transcript(s) and/or documentation that verifies any education, experience, and/or training you have received.

   • If eligible for Veteran’s Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application to receive the maximum eligible points on the Civil Service examination.

2. After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this position. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register.

3. Please monitor your e-mail for further information regarding your application. Emails will be generated from jobs@niu.edu and CivilServiceTesting@niu.edu

4. Illinois residency required within 180 days of the hire date.

Credentials Assessment Examination:

• The examination for this position is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant’s/employee’s education, experience, and special credentials/qualifications (licenses, etc.). Applicants are required to upload documentation to verify the minimum qualifications for this position has been met.
• Required documentation noted in the posting, such as a driver’s license, licensures, or certifications MUST be uploaded with your application materials.
• After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview.

Additional Details:

• Click on Facility Operations Specialist for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements.

  • Applicants who may assume they do not meet the exact minimum qualifications are still invited to apply. Within the application documents, applicants should be sure to explain how their credentials and related qualifications address the requested minimum requirements.

• Please click on Human Resource Services – Benefits for detailed information about Northern Illinois University’s benefits package.

• Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources. | | Special Instructions |
  Submit the following:

• Resume

• Cover Letter

• List of 3 references | | Quick Link to Applicant | https://employment.niu.edu/postings/7... | | Is Background Check Required? | Yes | | EEO Statement Summary |
  In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, national origin, ancestry, sex, religion, age, disability (physical and mental), marital status, veteran status, sexual orientation, gender (identity and expression), political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator
Health Services Building Room 230
TitleIXCoordinator@niu.edu
815-753-5560 | | Visa Policy |

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

| | ADA Accommodation |
NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person’s disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form. For further assistance, please contact the office of Affirmative Action and Equal Opportunity (AAEO) at ada@niu.edu. | | Safety Information |
NIU provides annual reports on campus security and fire safety.
Read the Annual Security and Fire Safety Report.
Contact the Ethics and Compliance Office at 815-753-9364 for a hard copy. |

Applicant Documents

Required Documents 1. Resume/Curriculum Vitae 2. Cover Letter 3. List of References Optional Documents 1. Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256) 2. Transcripts (unofficial with official required at hire) 3. Other

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have demonstrated work experience assisting in the management of a facility such as: verifying and processing facility use requests; coordinating the use of a facility including arranging facilities for approved events, renovations, maintenance, space utilization, etc.; overseeing departments within a facility; serving as a liaison with contractors, vendors, clients, customers, etc.; exhibiting effective communication skills with all levels and/or types of people; making independent decisions?

   • No work experience directly related to the job function described
   • My work experience relevant to the job function described was performed under guidance
   • My work experience relevant to the job function described was performed independently

2. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or resume.

(Open Ended Question)

1. * Do you have demonstrated work experience assisting with personnel functions such as: interpreting written and oral work orders or instructions giving directions to employees; communicating and enforcing work rules and policies; determining work priorities; inspecting and evaluating the quality of work and performance; establishing and maintaining employee time and work schedules; approving employee time sheets and request for vacation/leave?

   • No work experience directly related to the job function described
   • My work experience relevant to the job function described was performed under guidance
   • My work experience relevant to the job function described was performed independently

2. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or resume.

(Open Ended Question)

1. * Do you have demonstrated experience assisting with administrative functions such as: data entry; inventory managements; preparing and processing requisitions for supplies, equipment, and machinery; processing work orders; submitting and filing receipts and/or invoices of goods and services; submitting and filing vendor contracts; maintaining record or databases related to cost sheets, compliance records, preventative and general maintenance records, job logs material logs, etc.?

   • No work experience directly related to the job function described
   • My work experience relevant to the job function described was performed under guidance
   • My work experience relevant to the job function described was performed independently

2. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or resume.

(Open Ended Question)

1. * Do you have demonstrated work experience assisting in operational activity such as coordinating work orders, assisting with financial activities or reporting including preparing cost analyses and budgets; preparing operational reports; estimating manpower and materials needed for specific jobs; tracking the status of projects; establishing standards needed to facilitate production or service, making recommendations which improve operational procedures implementing policies, goals and objectives or procedures?

   • No work experience directly related to the job function described
   • My work experience relevant to the job function described was performed under guidance
   • My work experience relevant to the job function described was performed independently

2. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or resume.

(Open Ended Question)

1. * Do you have demonstrated work experience associated with safety/compliance programs such as following provisions for the safety of persons and property; reading and interpreting complex or technical materials such as procedural regulations/codes, blueprints, etc.; applying procedural regulations/codes established by an authoritative source; directing preventative maintenance activities (operation, maintenance, inspection, and security of equipment or machinery), serving as emergency contact; effectively handling emergency situations.

   • No work experience directly related to the job function described
   • My work experience relevant to the job function described was performed under guidance
   • My work experience relevant to the job function described was performed independently

2. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or resume.

(Open Ended Question)

1. * Do you have demonstrated work experience in at least one (1) work areas being responsible for building operations such as coordination of building maintenance and work orders, construction management such as renovations and project management, hospitality such as custodial or housekeeping operations, food-service management, or event management?

   • No work experience directly related to the job function described
   • My work experience relevant to the job function described was performed under guidance
   • My work experience relevant to the job function described was performed independently

2. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or resume.

(Open Ended Question)

1. * Do you have college coursework, vocational/technical training or professional certifications/licensures? If yes, you must attach a copy of you unofficial transcript and/or certifications/licensures with your application.

   • Yes
   • No

2. * Are you currently a citizen or resident of the State of Illinois?

   • Yes
   • No

3. * What is the highest level of education attained?

   • GED
   • High School Diploma
   • Associates Degree
   • Bachelors Degree
   • Masters Degree
   • PHD

4. * Have you attached all transcripts to support the degrees you are submitting for consideration?

   • Yes
   • No

5. * If applicable, have you attached a copy of your DD214, DD215, NGB22, or DD256 for consideration of Veterans Preference Points? The copy submitted should reflect the status of discharge in order to be considered.

   • Yes
   • No
   • Not Applicable

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