The Premium Services Manager will focus on recruiting new customers/organizations, selling available product, identifying opportunities for upsells, and developing and executing pricing models. On event days, the manager will be the face of Food City Center Premium - visiting with clients, ensuring outstanding experiences, deepening relationships, and always selling future opportunities. The manager will further be responsible for creating and tracking an annual budget to be approved by the Senior Director, outlining targets and new revenue growth strategies. Concert VIP functions will also be coordinated by the Manager. The Manager will prioritize coordination, collaboration, and teamwork among the arena management staff. Other duties will be assigned as necessary to accomplish overall organizational goals or unanticipated event day needs.

QUALIFICATION

Salary Expectation
Unknown
Years of Experience
Not provided
Work Type
Part-time

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Athletic Director

Conference

SEC (DI)

SPORTS/DEPARTMENT

Business & Finance External Relations HR/IT

Department History

University of Tennessee at Knoxville Business & Finance 2025–2026

Person	Role
Brady Hart	Deputy Athletics Director/Chief Revenue Officer
Brad Briggs	Deputy Athletics Director/Chief Financial Officer
Sarah Harris	Assistant Athletics Director for Business Strategy and NIL Operations
Michael Tarantino	Assistant Athletics Director for Finance

University of Tennessee at Knoxville HR/IT 2025–2026

Person	Role
Thomas Moats	Assistant Athletics Director of Information Technology
Marcus Hilliard	Executive Associate Athletics Director/Chief of Staff
John Bruhin	Director of Engineering & Technology
Claudia Garcia	Director of Human Resources
Ryan Berger	Assistant Director of Engineering & Technology

University of Tennessee at Knoxville Business & Finance 2024–2025

Person	Role
Ryan Alpert	Vice President / Director of Athletics
Brad Briggs	Deputy Athletics Director/Chief Financial Officer
Sarah Harris	Assistant Athletics Director for Business Strategy and NIL Operations

University of Tennessee at Knoxville HR/IT 2024–2025

Person	Role
Thomas Moats	Assistant Athletics Director of Information Technology
Marcus Hilliard	Senior Associate Athletics Director/Chief of Staff
John Bruhin	Director of Engineering & Technology
Claudia Garcia	Director of Human Resources
Ryan Berger	Assistant Director of Engineering & Technology

University of Tennessee at Knoxville Business & Finance 2023–2024

Person	Role
Ryan Alpert	Deputy Athletics Director of Championship Resources/Chief Revenue Officer
Bill Houston	Senior Associate Athletics Director for Revenue Generation & Strategic Initiatives
Brad Briggs	Senior Associate Athletics Director of Business Affairs & Administration/CFO

University of Tennessee at Knoxville HR/IT 2023–2024

Person	Role
Thomas Moats	Assistant Athletics Director for Information Technology
Marcus Hilliard	Senior Associate Athletics Director/Chief of Staff
John Bruhin	Director of Engineering & Technology
Ryan Berger	Assistant Director of Engineering & Technology

University of Tennessee at Knoxville External Relations 2023–2024

Person	Role
Allen Greene	Senior Deputy Athletics Director/Chief Operating Officer
Alicia Longworth	Executive Associate Athletics Director for External Operations

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