Premium Seating Specialist

Job Description

The Premium Seating Specialist reports to Assistant Director of Donor Experience & Stewardship. This position is charged with oversight of budget, invoicing, payment, service, and overall operations for premium seating for Women’s Basketball, Wrestling, and Baseball for Virginia Tech Athletic events. They will also assist in the premium operations for all other sports with premium needs. They work to ensure donors and patrons have a first-class experience while attending events in our premium seating areas. They’ll also collaborate with our event staff, our food service provider, and will lead a team of game day hospitality assistants, to ensure our donors have long-lasting memorable experiences. This role will collaborate with our ticket solutions team in outbound sales efforts, hosting prospective clients, and providing the necessary education allowing for a smooth sales process.

Duties include:
- Assist with premium operations for Women’s Basketball, Wrestling, and Baseball.
- Assist with premium seating logistics, suite holder experience, and vendor coordination.
- Conduct pre- and post-game checks of all premium seating areas of the VT Athletics Venues.
- Greet and welcome premium seating guests as they enter VT Athletics facilities.
- Resolve any service issues encountered by premium product guests.
- Assist with any special requests received from premium seating guests.
- Assist in any other service-related game day duties as necessary or as may be assigned by the Assistant Director of Donor Experience & Stewardship.
- Assist in supervising the Premium Hospitality Assistants on game days.
- Routine face-to-face personal interaction with other VT Athletics personnel and premium seating patrons at Virginia Tech Athletics events and other Club events; therefore, job responsibilities must be physically performed in the athletics venues.
- Other duties as assigned.

Required Qualifications

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Job Description

The Premium Seating Specialist reports to Assistant Director of Donor Experience & Stewardship. This position is charged with oversight of budget, invoicing, payment, service, and overall operations for premium seating for Women’s Basketball, Wrestling, and Baseball for Virginia Tech Athletic events. They will also assist in the premium operations for all other sports with premium needs. They work to ensure donors and patrons have a first-class experience while attending events in our premium seating areas. They’ll also collaborate with our event staff, our food service provider, and will lead a team of game day hospitality assistants, to ensure our donors have long-lasting memorable experiences. This role will collaborate with our ticket solutions team in outbound sales efforts, hosting prospective clients, and providing the necessary education allowing for a smooth sales process.

Duties include:
- Assist with premium operations for Women’s Basketball, Wrestling, and Baseball.
- Assist with premium seating logistics, suite holder experience, and vendor coordination.
- Conduct pre- and post-game checks of all premium seating areas of the VT Athletics Venues.
- Greet and welcome premium seating guests as they enter VT Athletics facilities.
- Resolve any service issues encountered by premium product guests.
- Assist with any special requests received from premium seating guests.
- Assist in any other service-related game day duties as necessary or as may be assigned by the Assistant Director of Donor Experience & Stewardship.
- Assist in supervising the Premium Hospitality Assistants on game days.
- Routine face-to-face personal interaction with other VT Athletics personnel and premium seating patrons at Virginia Tech Athletics events and other Club events; therefore, job responsibilities must be physically performed in the athletics venues.
- Other duties as assigned.

Required Qualifications

Proven experience in a fundraising environment, with a specific focus on hospitality management, premium seating, and/or operations.

Past experience building relationships with ticket buyers and donors of all levels in the premium seating space.

Proven ability to build and execute a plan focused on delivering a first-class experience in a live entertainment venue.

Preferred Qualifications

Bachelor’s degree in business, marketing, communications, sports management, or a related field.

Technical experience working with Paciolan, Salesforce, Blackbaud or similar customer relationship management software.

Ability to work in a fast-paced operations environment, and able to quickly solve problems as they arise.

Cross-collaborative mindset with the ability to work with a range of teams and individuals that are involved in the premium seating experience.

Pay Band

3

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

$48,000 - $54,000

Hours per week

40+

Review Date

November 15th, 2026 - Open until filled

Additional Information

Ability to work nights and weekends, and participation in college or university programs when possible.

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance.  These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Advancement HR  at advhr@vt.edu during regular business hours at least 10 business days prior to the event.

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