Student Tech Support Services

EXPIRED

About the Job

Duties and Responsibilities:

This position has two primary responsibilities: IT support for Gopher Athletics sports events and service desk IT support during business hours.

(75%) Sporting Events:

Athletics IT Technicians provide basic computer and networking support during sporting events. Events are held 7 days a week and often on weeknights and weekends. IT support includes but is not limited to: printers, wifi/wired network, PC/Apple, Surface, general technology troubleshooting.

(25%) Service Desk:

Athletics IT provides computer, mobile device, network, printing, and programming and web services for 250+ employees and 700+ Student Athletes. The Help Desk Technician will be the helpful voice answering the telephone when Athletics staff members call with technology questions or issues. We provide support through various mediums such as remote assistance, walk up service, traveling to other facilities on campus, and, most frequently, the telephone. On a day to day basis the Athletics IT Technicians will work independently on known and documented issues, work on projects as assigned by help desk staff, and field / troubleshoot any new issues that arise.

Qualifications

Required:

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About the Job

Duties and Responsibilities:

This position has two primary responsibilities: IT support for Gopher Athletics sports events and service desk IT support during business hours.

(75%) Sporting Events:

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Athletics IT Technicians provide basic computer and networking support during sporting events. Events are held 7 days a week and often on weeknights and weekends. IT support includes but is not limited to: printers, wifi/wired network, PC/Apple, Surface, general technology troubleshooting.

(25%) Service Desk:

Athletics IT provides computer, mobile device, network, printing, and programming and web services for 250+ employees and 700+ Student Athletes. The Help Desk Technician will be the helpful voice answering the telephone when Athletics staff members call with technology questions or issues. We provide support through various mediums such as remote assistance, walk up service, traveling to other facilities on campus, and, most frequently, the telephone. On a day to day basis the Athletics IT Technicians will work independently on known and documented issues, work on projects as assigned by help desk staff, and field / troubleshoot any new issues that arise.

Qualifications

Required:

• Two years experience and/or equivalent education working with Windows based computers
• Experience troubleshooting PC hardware and software
• Basic understanding of networking
• Strong interpersonal and communication skills (verbal and written)
• Ability to work independently and follow procedures and instructions
• Able to work a minimum of 20 hours per week
• Availability to work Gopher Athletics events on weeknights and weekends
• Current or incoming undergraduate student at the University of Minnesota
• A valid US driver’s license

Preferred:

• Customer service experience
• Experience with Mac OSX
• Experience with iOS devices (iPhones or iPads)
• Two or more years remaining before graduation
  

About the Department

With more than 140 years of tradition, Gopher Athletics is one of the oldest and most decorated athletics departments in the country. Minnesota was a charter member of the Big Ten Conference – our teams have won more than 200 conference titles to go with 26 national titles. There are more than 600 student-athletes and nearly 300 full-time employees in our athletics department. That community has built Minnesota into a nation’s top-ranked public school with respect to student-athlete academic performance in each of the past four years, a span of time during which the Gophers have won 13 conference team titles and a collection of individual conference and national crowns. Housed in the historic Dinkytown neighborhood on the northern edge of the University campus, Gopher Athletics is succeeding against a backdrop unique in college athletics, nestled at the heart of a bustling, modern metro area. We are proud of our decorated history, but we are prepared to achieve even greater success in the years to come. Ski-U-Mah!

United Are We

Gopher Athletic’s Commitment to Diversity & Inclusion

How To Apply

To apply, submit your resume and any other application materials through the U of M employment portal online.

If you have any questions about this position, please contact the IT Help Desk manager at mstoesz@umn.edu.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America’s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).

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