Ticket Office Assistant/Fan Services Representative

EXPIRED

Posting Details

Do you have questions about the application process? If so, please refer to the Applicant FAQ’s.

Position Information

Posting Number:

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Posting Details

Do you have questions about the application process? If so, please refer to the Applicant FAQ’s.

Position Information

Posting Number:

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20234734V

Position Title:

Ticket Office Assistant/Fan Services Representative

Posting Type

Student

Hours/week:

10-20

Eligibility:

Work study preferred but open to all students

Semester

2023-2024 Academic Year

Location

Finneran Pavilion

Detailed Work Schedule

Weeknight and weekend athletic events for the sports of Football, Men’s Basketball, Women’s Basketball, and Men’s Lacrosse. Additional hours during the normal work day based on schedule and worker preference.

Number of positions:

12

Department:

728-Athl - Ticket Office

Contact Name:

Logan Brady

Contact Phone/Extension:

610-519-4101

Position Summary Information

Job Description Summary:

In accordance with established policies and procedures, the Ticket Office Assistant provides exceptional customer service in person at the ticket office on game days for events hosted by Villanova Athletics. Answer customer inquiries and process ticket sales via walk-up orders. Responsible for daily reconciliation of ticket sales and payments. Other assignments may include but are not limited to the compliance pass entrance, will-call distribution, and scanning operations. Perform other tasks as assigned by the Ticket Office staff.

Requirements:

Experience in an in-person customer service position. Familiarity with MS Office applications (Word/Excel). Applicants should be dependable, punctual, and possess effective communication and problem-solving skills, as well as strong attention to detail. Must have a customer-friendly personality and project a positive image of the University and the Athletics Department to fans, donors, staff, students, alumni, and other groups. Must be able to multi-task and work in a fast-paced environment. Must be able to work weeknights and weekends as needed for events, including working all home football games. Must have reliable transportation to and from athletic events.

Additional Information:

Athletic ticketed sports throughout the 2021-2022 seasons include: Football, Women’s and Men’s Basketball, and Men’s Lacrosse. 1-2 years customer service experience preferred. Please attach a resume, cover letter, and a copy of your VU Class Schedule.*

Physical Demands Summary:

Some jobs require lifting, extensive walking and/or lengthy periods of standing along with exposure to both natural (i.e. weather) and event (i.e. music/crowd volume) related elements.

Wage Rate:

$10.00 per hour

Posting Detail Information

Closing Date (11:59pm ET):

Open Until Filled

Yes

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Are you currently a registered Villanova student?

   • Yes
   • No

2. * What is your availability? (days and times)

(Open Ended Question)

1. * Are you eligible for work study?

   • Yes
   • No
   • I don't know

2. * Have you ever worked on campus before? If “Y”, what department and semester/year?

(Open Ended Question)

Optional Applicant Documents:

Required Documents 1. Resume / Curriculum Vitae Optional Documents 1. Other Document 2. Cover Letter / Letter of Interest

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