Ticket Office Intern

EXPIRED

Posting Details

Position Details

Posting Number

G/R24946P

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Posting Details

Position Details

Posting Number

G/R24946P

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Working Title

Ticket Office Intern

Department

Athletics-Ticket Office

About the University of Georgia

Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education ( https://www.uga.edu/ ). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education.

UGA

is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton.

UGA

employs approximately 3,000 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the

UGA

Health Sciences Campus in Athens.

About the College/Unit/Department

College/Unit/Department website

Employment Type

Employee

Additional Schedule Information

Advertised Salary

Anticipated Start Date

07/01/2024

Posting Date

03/26/2024

Closing Date

Open Until Filled

Yes

Special Instructions to Applicants

Location of Vacancy

Athens Area

EOO Statement

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

Duties/Responsibilities

| Duties/Responsibilities |
- Assist and support Women’s Basketball ticket manager - With the support of Women’s Basketball ticket manager, build and implement Women’s Basketball season setup, ticket allocation, and event preparation. - Provide game day support for women’s basketball, and lead students/part time workers in exemplary customer service

| | Percentage of time | 20 |

| Duties/Responsibilities |
- Serve as customer service lead for GA tickets and inbound line - Assist and help train student workers to provide front line service and help with day-to-day questions they may have - Process ticket requests, allotment requests, and ticket renewal forms from internal departments

| | Percentage of time | 40 |

| Duties/Responsibilities |
- Assist Baseball, Football, Gymnastics and Men’s Basketball ticket managers with game day issues when needed. - Serve as scanner and pedestal liaison for football game day - Assist student workers with front line service on game day

| | Percentage of time | 30 |

| Duties/Responsibilities |
Other duties as assigned | | Percentage of time | 10 |

Position Details

Position Information

| Classification Title | Temporary Hourly Professional | | FLSA | Non-Exempt | | UGA Job Code | | | FTE | .725 | | Minimum Qualifications | | | Position Summary |
A Ticket Office Intern’s responsibilities include but are not limited to: providing customer service via phone, mail and walk-up; conducting inbound sales and service calls; processing orders and mailings through Paciolan ticketing software; printing tickets; assisting service and retention efforts; assisting with ticket reconciliations; data entry; supervising and leading student workforce; and assisting managers/directors with other duties when necessary. Additional responsibilities will include assisting and leading in game day operations and management for football, men’s and women’s basketball, gymnastics, baseball, and, at times, post season events. | | Relevant/Preferred Education, Experience, Licensure, Certification in Position | | | Knowledge, Skills, Abilities and/or Competencies | | | Physical Demands | | | Is this a Position of Trust? | No | | Does this position have operation, access, or control of financial resources? | No | | Does this position require a P-Card? | No | | Is having a P-Card an essential function of this position? | No | | Is driving a requirement of this position? | Yes | | Does this position have direct interaction or care of children under the age of 18 or direct patient care? | No | | Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) | No |

Contact Information

Recruitment Contact

| Contact Details |
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. | | Recruitment Contact Name | Amy Bales | | Recruitment Contact Email | abales@sports.uga.edu | | Recruitment Contact Phone | |

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents 1. Resume/CV 2. Cover Letter Optional Documents

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