Position Details
G/R25532P
Ticket Office Non Student
Athletics-Ticket Office
Position Details
G/R25532P
Apply NowTicket Office Non Student
Athletics-Ticket Office
Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education ( https://www.uga.edu/ ). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education.
UGA
is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton.
UGA
employs approximately 3,000 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the
UGA
Health Sciences Campus in Athens.
Employee
05/27/2024
05/06/2024
Yes
Athens Area
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
Duties/Responsibilities
| Duties/Responsibilities |
Assist with customer service requirements including answering incoming phone calls, placing outbound phone calls, directing person to person window transactions, and occasional email correspondence.
|
| Percentage of time | 50 |
| Duties/Responsibilities |
Assist ticket office staff with ticket allocation, distribution, fulfillment, and mailing.
|
| Percentage of time | 20 |
| Duties/Responsibilities |
Special project assistance as needed by full time Ticket Office staff.
|
| Percentage of time | 20 |
| Duties/Responsibilities |
Assist with training of volunteer and student employees. Involves proficiency in Paciolan, StubHub, Microsoft Office for training purposes.
|
| Percentage of time | 10 |
Position Information
| Classification Title | Temporary Office/Clerical |
| FLSA | Non-Exempt |
| UGA Job Code | |
| FTE | .475 |
| Minimum Qualifications | |
| Position Summary |
This position is responsible for answering phones, assisting customers in person at the Butts-Mehre ticket window, and occasional email correspondence with current and prospective ticket buyers. Assisting the Director and Assistant Director of Ticket Operations with various projects including, but not limited to, season and single game ticket allocations, fulfilling ticket requests, and mailing ticket orders. Additional responsibilities will include Paciolan ticketing system proficiency, customer record confidentiality, familiarity with athletic venues and parking regulations, and StubHub integration support.
|
| Relevant/Preferred Education, Experience, Licensure, Certification in Position |
Depending on departmental requirements, high school diploma or equivalent may be required.
|
| Knowledge, Skills, Abilities and/or Competencies |
To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reading and writing business correspondence and communicating proficiently with individuals within and outside the University by telephone and email. Working independently and handle multiple tasks. This position requires knowledge of Microsoft Office Suite, excellent communication skills, attention to detail, good organizational skills and ability to interact with individuals at all levels.
|
| Physical Demands |
The physical demands and environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job; the employee is regularly required to stand; walk; use hands and reach with hands and arms. The employee is occasionally required to sit and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision requirements of this job include close and distance vision, and peripheral vision.
|
| Is this a Position of Trust? | No |
| Does this position have operation, access, or control of financial resources? | No |
| Does this position require a P-Card? | No |
| Is having a P-Card an essential function of this position? | No |
| Is driving a requirement of this position? | Yes |
| Does this position have direct interaction or care of children under the age of 18 or direct patient care? | No |
| Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) | No |
| Background Investigation Policy |
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
|
Recruitment Contact
| Contact Details |
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
|
| Recruitment Contact Name | Amy Bales |
| Recruitment Contact Email | abales@sports.uga.edu |
| Recruitment Contact Phone | |
Required fields are indicated with an asterisk (*).
Required Documents Optional Documents 1. Resume/CV 2. Cover Letter
Person | Role |
---|---|
Christian Williams |
Associate Athletic Director of Annual Giving & Ticket Operations |
Dan Goldstein |
Assistant Athletic Director of Ticket Operations |
Matt McCourtie |
Sr Director, Ticket Sales & Service |
Jamie Heglund |
Director of Ticket Operations |
Stephanie Allen |
Associate Director of Ticket Operations |
Logan Loftin |
Assistant Director of Ticket Operations |
Will Griffith |
Assistant Director of Ticket Operations |
Person | Role |
---|---|
Christian Williams |
Associate Athletic Director of Annual Giving & Ticket Operations |
Dan Goldstein |
Assistant Athletic Director of Ticket Operations |
Wendy Whittington |
Assistant Athletic Director - Ticket Operations |
Matt McCourtie |
Sr Director, Ticket Sales & Service |
Jamie Heglund |
Director of Ticket Operations |
Stephanie Allen |
Associate Director of Ticket Operations |
Joshua Doyle |
Assistant Director of Ticket Operations |
Person | Role |
---|---|
Wendy Whittington |
Assistant Athletic Director - Ticket Operations |
Jamie Heglund |
Director of Ticket Office |
Stephanie Allen |
Associate Director of Ticket Operations |
Joshua Doyle |
Assistant Director of Ticket Operations |
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