Ticket Office Student Assistant

Posting Details

Position Details

Posting Number

G/R26805P

Working Title

Ticket Office Student Assistant

Department

Athletics-Ticket Office

About the University of Georgia

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Posting Details

Position Details

Posting Number

G/R26805P

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Working Title

Ticket Office Student Assistant

Department

Athletics-Ticket Office

About the University of Georgia

Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education ( https://www.uga.edu/ ). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education.

UGA

is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton.

UGA

employs approximately 3,000 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the

UGA

Health Sciences Campus in Athens.

About the College/Unit/Department

College/Unit/Department website

Employment Type

Employee

Additional Schedule Information

Advertised Salary

Anticipated Start Date

08/12/2024

Posting Date

08/06/2024

Closing Date

Open Until Filled

Yes

Special Instructions to Applicants

Location of Vacancy

Athens Area

EOO Statement

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our

USG

Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each

USG

community member is responsible for demonstrating and upholding these standards. More details on the

USG

Statement of Core Values and Code of Conduct are available in

USG

Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policyman... .

Additionally,

USG

supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policyman... .

Duties/Responsibilities

| Duties/Responsibilities |
Assist with customer service needs including answering incoming phone calls, placing outbound phone calls, directing person to person window transactions, and occasional email correspondence. | | Percentage of time | 50 |

| Duties/Responsibilities |
Assist ticket office staff with ticket allocation, distribution, fulfillment, and mailing. | | Percentage of time | 20 |

| Duties/Responsibilities |
Special project assistance as needed by full time Ticket Office staff. | | Percentage of time | 20 |

| Duties/Responsibilities |
Assist with training of volunteer and student employees. Involves proficiency in Paciolan, StubHub, Microsoft Office for training purposes. | | Percentage of time | 10 |

Position Details

Position Information

| Classification Title | Student Assistant | | FLSA | Non-Exempt | | UGA Job Code | | | FTE | .475 | | Minimum Qualifications | | | Position Summary |
This position is responsible for answering phones, assisting customers in person at the Butts-Mehre ticket window, and occasional email correspondence with current and prospective ticket buyers. Assisting the Director and Assistant Director of Ticket Operations with various projects including, but not limited to, season and single game ticket allocations, fulfilling ticket requests, and mailing ticket orders. Additional responsibilities will include Paciolan ticketing system proficiency, customer record confidentiality, familiarity with athletic venues and parking regulations, and StubHub integration support. | | Relevant/Preferred Education, Experience, Licensure, Certification in Position |
Depending on departmental requirements, high school diploma or equivalent may be needed. | | Knowledge, Skills, Abilities and/or Competencies |
To perform this job successfully, an individual should perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reading and writing business correspondence and communicating proficiently with individuals within and outside the University by telephone and email. Working independently and handle multiple tasks. This position involves knowledge of Microsoft Office Suite, excellent communication skills, attention to detail, good organizational skills and will interact with individuals at all levels. | | Physical Demands |
The physical demands and environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job; the employee is regularly needed to stand; walk; use hands and reach with hands and arms. The employee is occasionally needed to sit and talk or hear. The employee will occasionally lift and/or move up to 20 pounds. Specific vision needs of this job include close and distance vision, and peripheral vision. | | Is this a Position of Trust? | No | | Does this position have operation, access, or control of financial resources? | No | | Does this position require a P-Card? | No | | Is having a P-Card an essential function of this position? | No | | Is driving a requirement of this position? | No | | Does this position have direct interaction or care of children under the age of 18 or direct patient care? | No | | Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) | No | | Background Investigation Policy |
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website. |

Contact Information

Recruitment Contact

| Contact Details |
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. | | Recruitment Contact Name | Amy Bales | | Recruitment Contact Email | abales@sports.uga.edu | | Recruitment Contact Phone | |

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

Optional Documents 1. Resume/CV 2. Cover Letter

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