Ticket Operations Coordinator

EXPIRED

Posting Details

Posting Details

Job

040910

Department Code

30003-1071

Department

Dome Operations Box Office

Job Title

View Full Description

Posting Details

Posting Details

Job

040910

Apply Now

Department Code

30003-1071

Department

Dome Operations Box Office

Job Title

Ticket Operations Coordinator

Location

Syracuse, NY

Pay Range

$18.75 - $21.27 Per Hour

Pay Determination

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level

S4

FLSA Status

Non-exempt

Hours

Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Full-time

Campus

Syracuse, NY

Unionized Position Code

Not Applicable

Job Description

This position coordinates many aspects of the day to day and gameday operations for the

JMA

Wireless Dome Box Office. This position is specifically responsible for providing excellent customer service to all patrons who attend events at the

JMA

Wireless Dome through phone, in-person and written interactions. In addition, this position is responsible for managing box office operations during all Men’s Lacrosse games and assisting in the management of box office operations during Football & Men’s Basketball games. Furthermore, this position is responsible for communicating with patrons on all email communication to the box office email accounts. In addition, this position assists in the coordination of the Football and Men’s Basketball program’s complimentary ticket requests for home and away contests as well as other sports as assigned. Lastly, this position is responsible for assisting in all aspects of the gameday ticket seller staff scheduling, hiring, and training procedures.

Qualifications

Bachelor’s degree required or combination of high school degree

Three (3) plus years of experience in ticket operations at the professional or collegiate level with one (1) plus year(s) of managerial experience.

Intermediate working knowledge of the Ticketmaster’s Archtics system required.

Job Specific Qualifications

Knowledge of Ticketmaster software (systems).

Knowledge of

NCAA

Compliance protocols.

Strong interpersonal skills and advanced customer service skills

Ability to independently problem solve when customer is upset.

Commitment to confidentiality.

Ability to multi-task when hi-customer traffic exists.

Responsibilities

Provides customer service to all patrons who attend events at the

JMA

Wireless Dome.

Customer service provider via phones and windows during selected times as assigned by Associate Director.

Responds to all email inquiries to

JMA

Wireless Dome Box Office email accounts.

Manages the box office operations for all Men’s Lacrosse events and assists in the management of box office operations during Football & Men’s Basketball contests.

Acts as Box Office Manager for non-athletic misc. events as assigned by the Associate Director of Ticket Operations.

Manages the balancing and reconciling of gameday ticket sales on the Ticketmaster Host system including the cash deposit as well as providing audit and reconciliation reports to management.

Manages the coordination and ticket distribution of all compliance protocols as it relates to Men’s Lacrosse player guest, recruits, coaches, visiting teams, and non-participating student athlete’s admissions for home, away, and postseason contests.

Assists in the coordination and ticket distribution of all

NCAA

compliance protocols as it relates to Men’s Basketball and Football player guest, recruits, coaches, visiting teams, and non­participating student athlete’s admissions for home, away, and postseason contests.

Assists with all aspects of the gameday ticket seller staff scheduling, hiring, training as well as the preparation of gameday staff items.

Acts as Box Office liaison to one or more members of the Ticket Sales Department.

Other duties as assigned

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link

https://www.sujobopps.com/postings/10...

Job Posting Date

05/15/2024

Application Deadline

Full Consideration By

Job Category

Staff

Message to Applicants

Applicant Documents

Required Documents 1. Resume/CV 2. Cover Letter Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you first find out about this position?

   • sujobopps.com (Syracuse University Online Employment website)
   • Syracuse University HR Recruiter
   • Virtual Career Fair (via NYS Department of Labor)
   • SUNY EOC (Equal Opportunity Center)
   • Women’s Opportunity Center
   • Jubilee Homes
   • Syracuse Northeast Community Center
   • Interfaith Works
   • JobPlus
   • Syracuse.com
   • Chronicle of Higher Education
   • HigherEdJobs.com
   • HERC (HERC Higher Ed Recruitment Consortium)
   • InsideHigherEd.com
   • Indeed.com
   • DiverseEducation.com (Diverse Issues in Higher Education website)
   • LinkedIn Job Posting
   • Facebook
   • Job Fair
   • Search Firm
   • Referred by an SU Employee
   • Other

2. (Open Ended Question)

View Less Description