Ticket Sales and Operations Coordinator

EXPIRED

Ticket Sales and Operations Coordinator  - (23002857)

Description

Grade: T24 

The link below will give you information about the University’s “T” salary structure.

Learn more about the “T” salary structure.

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant’s education and experience, all relevant internal equity considerations, department budget, and funding source.

Position Summary: 

Reporting to the Assistant Athletics Director for Ticket Sales, the Ticket Sales and Operations Coordinator will hold dual responsibilities in fulfilling all assigned ticket sales and service initiatives while also assisting with ticket operations as needed. Responsibilities include, but are not limited to: sell season tickets, corporate ticket packages, partial plans, group tickets and single-game tickets; contact individual, corporate, and group leads targeted for specific products via phone, email, and social media, in-person appointments, and in-seat visits; attend in-person networking events to develop new leads; work all home football and basketball games and perform various ticket sales and service duties before, during, and after the games; build sustainable relationships with assigned season ticket accounts while performing exceptional service; meet sales goals while managing sales pipeline; assist in development of new and creative ticket options; assist ticket operations office in processing of ticket orders, building/maintaining events in Paciolan and Ticketmaster; assist at the box office windows on game days and non-game days as needed. Performs other duties as assigned.

Ticket Sales and Operations Coordinator  - (23002857)

Description

Grade: T24 

The link below will give you information about the University’s “T” salary structure.

Learn more about the “T” salary structure.

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant’s education and experience, all relevant internal equity considerations, department budget, and funding source.

Position Summary: 

Reporting to the Assistant Athletics Director for Ticket Sales, the Ticket Sales and Operations Coordinator will hold dual responsibilities in fulfilling all assigned ticket sales and service initiatives while also assisting with ticket operations as needed. Responsibilities include, but are not limited to: sell season tickets, corporate ticket packages, partial plans, group tickets and single-game tickets; contact individual, corporate, and group leads targeted for specific products via phone, email, and social media, in-person appointments, and in-seat visits; attend in-person networking events to develop new leads; work all home football and basketball games and perform various ticket sales and service duties before, during, and after the games; build sustainable relationships with assigned season ticket accounts while performing exceptional service; meet sales goals while managing sales pipeline; assist in development of new and creative ticket options; assist ticket operations office in processing of ticket orders, building/maintaining events in Paciolan and Ticketmaster; assist at the box office windows on game days and non-game days as needed. Performs other duties as assigned.

When you come to Temple, you don’t only come to an impressive campus with an abundance of resources and amenities.  You come to Philadelphia, where Temple’s Main Campus is woven into the city’s fabric.  Temple is committed to this community and provides several financial programs for full-time faculty and staff who purchase and reside in homes surrounding Main Campus and the Health Sciences Center.

Click here to learn more about the benefits of working at Temple University.

Required Education & Experience:

Bachelor's degree and two years of post-undergraduate experience in sales and/or ticket operations, preferably in collegiate or professional sports. Previous, quantifiable success with converting leads to closed sales, managing sales pipeline, sustaining high outbound sales activity, providing exception customer service, and working in a ticket operations function.

Required Skills & Abilities:

*Knowledge and experience with Paciolan and/or Ticketmaster.

*Ability to executive sales principles for the purpose of prospecting, lead generation, customer service, and closing sales.

*Ability to develop and execute sales plans to drive sales growth.

*Demonstrate a proven track record in sales and building quality relationships. 

*Knowledge of sales principles and tactics.

*The ability to manage several tasks and/or projects simultaneously, to process day-to-day transactions in an accurate and timely manner.

*Excellent written and verbal communication skills.

*Strong organizational skills, interpersonal skills, and a commitment to customer service.

*Ability to work flexible hours, including evenings and weekends.

*Must be able to lift up to 50 lbs.

*Strong integrity and character who shares a commitment for knowing and complying with NCAA, Conference and University rules. 

Preferred:

*Master’s Degree

*Previous experience selling tickets in a high-volume outbound sales environment.

*Previous, experience with Paciolan and/or Ticketmaster ticketing software in a sales or operations role.

*Computer and software proficiency with Microsoft Office, Excel, PowerPoint, Salesforce CRM, Google Suite products, and Adobe Photoshop.

This position requires a Background Check

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

To obtain additional information about Temple University please visit our website at www.temple.edu.

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You may request a copy of the report by calling Temple University’s Campus Safety Services at 215-204-7900.

Primary Location

: Pennsylvania-Philadelphia-STAR Aramark Building 1816 N. 15th Street

Job

: Staff

Schedule

: Full-time

Shift

: Day Job

Employee Status

: Regular

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