Ticket Sales and Operations Manager (CS24-229)

EXPIRED

Description

The Intercollegiate Athletic Department is currently seeking to recruit a Ticket Sales and Operations Manager. As the Ticket Sales and Operations Manager, you'll be responsible for overseeing the ticketing operations for the Department of Athletics. Your main responsibilities will include getting the basketball season set up correctly in the ticket software, being the go-to person for all season ticket and mini-plan account holders for both men's and women's basketball, and developing and implementing a plan to boost revenue and attendance at athletic events.

The Ticket Sales and Operations Manager will be tasked with making outbound sales calls, actively prospect new ticket sales through area businesses, organizations and leads. This position will be tasked with achieving weekly, monthly, and seasonal sales goals. The chosen candidate will work assigned sales, promotional, and team events to develop new prospects and referral opportunities during and outside business hours. The Ticket Sales and Operations Manager will track all contacts with customers via ticketing software. Lastly, this position will staff home events for much of SIUE’s eight ticketed sports, including all men’s and women’s basketball games.

You'll also be responsible for ensuring that all procedures are being followed to maintain the integrity of internal controls for ticketing operations, processing and reporting of season, single game, and group basketball tickets, and providing a high level of customer service.

Duties and Responsibilities:

• Oversee daily operations of the Athletics Ticket Office, including ensuring procedures are being followed to maintain integrity of internal controls for ticketing operations. Hire, train and evaluate a ticket sales team. Sales staff will be comprised of undergraduate and graduate interns, as well as temporary part-time staff.
• Develop and implement a comprehensive ticket sales plan for all ticketed sports, with an emphasis on men’s and women’s basketball. Plan will focus on increasing season ticket, mini plan, group and individual game ticket sales. Create and market ticket promotions designed to increase revenue and attendance at all ticketed sports, with an emphasis on men’s and women’s basketball games. Develop information packets and sales materials to be used in solicitations.
• Identify and research prospective customers, creating ongoing networking opportunities, make connections and cultivate relationships with clientele to provide repeat business opportunities. Make contact with prospects through in person connections, telephone and e-mail. Meet or exceed monthly sales goals while exceeding client expectations in value and customer service. Responsible for ongoing communication with current clients and ensure client satisfaction. Communicate to the Deputy Athletic Director through oral and written reports on the progress of ticket sales and revenue generation.
• Serve as the point of contact for all men's and women's basketball season ticket and mini-plan account holders. Communicate with account holders on a regular basis, providing information on upcoming games, deadlines for ticket renewals, information regarding upcoming special events, etc. Coordinate season ticket renewals for men's and women's basketball. Responsible for processing, printing, and distribution of season tickets, mini plans, group tickets, and single game tickets.

Typical Qualifications

Description

The Intercollegiate Athletic Department is currently seeking to recruit a Ticket Sales and Operations Manager. As the Ticket Sales and Operations Manager, you'll be responsible for overseeing the ticketing operations for the Department of Athletics. Your main responsibilities will include getting the basketball season set up correctly in the ticket software, being the go-to person for all season ticket and mini-plan account holders for both men's and women's basketball, and developing and implementing a plan to boost revenue and attendance at athletic events.

The Ticket Sales and Operations Manager will be tasked with making outbound sales calls, actively prospect new ticket sales through area businesses, organizations and leads. This position will be tasked with achieving weekly, monthly, and seasonal sales goals. The chosen candidate will work assigned sales, promotional, and team events to develop new prospects and referral opportunities during and outside business hours. The Ticket Sales and Operations Manager will track all contacts with customers via ticketing software. Lastly, this position will staff home events for much of SIUE’s eight ticketed sports, including all men’s and women’s basketball games.

You'll also be responsible for ensuring that all procedures are being followed to maintain the integrity of internal controls for ticketing operations, processing and reporting of season, single game, and group basketball tickets, and providing a high level of customer service.

Duties and Responsibilities:

• Oversee daily operations of the Athletics Ticket Office, including ensuring procedures are being followed to maintain integrity of internal controls for ticketing operations. Hire, train and evaluate a ticket sales team. Sales staff will be comprised of undergraduate and graduate interns, as well as temporary part-time staff.
• Develop and implement a comprehensive ticket sales plan for all ticketed sports, with an emphasis on men’s and women’s basketball. Plan will focus on increasing season ticket, mini plan, group and individual game ticket sales. Create and market ticket promotions designed to increase revenue and attendance at all ticketed sports, with an emphasis on men’s and women’s basketball games. Develop information packets and sales materials to be used in solicitations.
• Identify and research prospective customers, creating ongoing networking opportunities, make connections and cultivate relationships with clientele to provide repeat business opportunities. Make contact with prospects through in person connections, telephone and e-mail. Meet or exceed monthly sales goals while exceeding client expectations in value and customer service. Responsible for ongoing communication with current clients and ensure client satisfaction. Communicate to the Deputy Athletic Director through oral and written reports on the progress of ticket sales and revenue generation.
• Serve as the point of contact for all men's and women's basketball season ticket and mini-plan account holders. Communicate with account holders on a regular basis, providing information on upcoming games, deadlines for ticket renewals, information regarding upcoming special events, etc. Coordinate season ticket renewals for men's and women's basketball. Responsible for processing, printing, and distribution of season tickets, mini plans, group tickets, and single game tickets.

Typical Qualifications

Minimum Qualifications:

1. Bachelor’s degree.
2. Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position, may be required.
   

Additional education, training and/or work experience in the area of specialization: 1. Experience in sales, including cold calling 2. Customer service experience .

Preferred Qualifications:

• Experience working with a ticket system
• Master's Degree
• Experience in athletic ticket sales

Application Materials and Information:

1. To be eligible for the role, ensure that your application includes a complete and detailed employment history that highlights your relevant full time and part time work experience, including start and end dates of employment, and at least three professional references.
2. Relevant part-time work experience will count towards qualification for this position and will be converted to full-time equivalence to calculate the total length of experience.
3. You are strongly encouraged to submit a resume and/or cover letter to provide additional context and showcase your qualifications.
4. Upload all official or unofficial transcripts to meet the educational requirements. If the job description specifies a minimum number of college hours, official or unofficial transcripts are mandatory for the successful processing of your application.
5. Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214/DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves). For help in determining the appropriate proof of eligibility to submit, please refer to the Guide for Veteran Document Verification.
6. After the position has closed, your application and supporting materials will be reviewed to determine if you meet the minimum qualifications, including any specialty factors associated with this position. Those who qualify will move forward for Civil Service Examination/Testing.
7. Please monitor your e-mail for further information regarding your application. Emails will be generated from careerinfo@siue.edu.
8. Applicants who may not precisely meet the minimum qualifications are encouraged to apply. In the application or within the resume or cover letter, clearly state how credentials and relevant work experience align with the specified requirements of the position.
9. Applications must be submitted by the specified closing date no later than 11:59 p.m. CST.

About Civil Service Examination/Testing: The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of application materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, your application will move forward for examination/testing in which you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. This score will be emailed to the email address noted on your application. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled. Exam scores will be delivered from the civil service system apps@sucss.illinois.gov.

Supplemental Information

Classification: State Universities Civil Service System Classification Number: 5001 – SUCSS Classification Title. For more information on Civil Service classifications, please visit the State Universities Civil Service System website at https://www.sucss.illinois.gov/pages/....

Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position. Illinois residency requires proof of a valid Illinois Driver’s License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Pre- Employment Screening: All external candidates who receive a job offer will be required to undergo pre-employment screening for this position. The screening process will encompass a criminal background check and, where applicable, other background checks such as a drug screen, verification of employment and education or licensure/certification, reference checks, and/or checks with relevant government registries. Please note that all job offers are contingent upon successful completion of the required screening process.

Additional Information: This position does not offer work authorization sponsorship. International students at SIUE on F-1 or J-1 visas are not eligible for full-time or part-time civil service positions with permanent status. F-1 and J-1 visa holders must be enrolled full-time and can only apply for temporary part-time roles working 20 hours or less per week during spring and fall semesters, such as student worker positions, assistantships, and civil service extra help roles. SIUE is a state university, and it's important to highlight that benefits from state-sponsored plans may not be accessible to individuals on F1 or J1 visas.

Accommodation: If you are unable to utilize our online application system and need to request an accommodation, please reach out to us at 618-650-2190 or via email at careerinfo@siue.edu.

Statement of Diversity: SIUE is an Equal Opportunity Employer committed to an inclusive and diverse workforce. We firmly believe in providing equal access and opportunity to individuals across all job titles. We will not discriminate against any person on the basis of race, national origin, ethnicity, color, religion, disability, age, marital status, sex, sexual orientation or veteran’s status.

SIUE cultivates an atmosphere of inclusivity, respect, and warmth that fosters learning and collaboration. Each member of our university community bears the responsibility of actively contributing to this enriching campus environment. We encourage individuals who are dedicated to upholding these values to apply.

To learn more about SIUE's Mission and statement on diversity, please visit: https://www.siue.edu/about/mission-goals-plans/index.shtml.

We value your interest and look forward to reviewing your application. For questions or more information, email careerinfo@siue.edu .