Ticket Sales and Operations Specialist

EXPIRED

About the Job

UMD Intercollegiate Athletics is seeking an Assistant Director of Ticket Sales and Operations.

• Bargaining unit consideration begins on 07/16/2024 and ends on 7/23/24.
• The posting is for a 100% time, continuous position
• The pay rate range for this position starts at $24.07/hr and depends on qualifications
• Work Schedule: 8:00a,-4:30pm. Note: During peak sports times the position will require flexibility and may require weekend and evening work

Essential Responsibilities:

Ticket office operational support - 30%

• Works collaboratively with the ticket manager on renewals, sales & reseating for season tickets and single game & group ticket sales
• Assist with ticket packing and secondary invoicing.

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About the Job

UMD Intercollegiate Athletics is seeking an Assistant Director of Ticket Sales and Operations.

• Bargaining unit consideration begins on 07/16/2024 and ends on 7/23/24.
• The posting is for a 100% time, continuous position
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• The pay rate range for this position starts at $24.07/hr and depends on qualifications
• Work Schedule: 8:00a,-4:30pm. Note: During peak sports times the position will require flexibility and may require weekend and evening work

Essential Responsibilities:

Ticket office operational support - 30%

• Works collaboratively with the ticket manager on renewals, sales & reseating for season tickets and single game & group ticket sales
• Assist with ticket packing and secondary invoicing.
• Support of everyday ticketing, process comp tickets and provide customer service.
• Answer incoming phone calls, assist callers with ticketing needs.
• Work ticket window on campus during regular business hours as needed.
• Work ticket window on game day both on campus and at secondary ticket window locations as scheduled.
• Game day support for all sports as scheduled to include will call representation.
• Works collaboratively with ticket manager on sales calls to current and prospective clients to secure ticket sales including follow-up to resolve questions, or resolve problems.
• Create and monitor player guest site and forms for all Division 1 and 2 sports that are ticketed.
• Monitor shopping carts for the outings for golf, baseball and football.
• Assist with creation of season plans, mini plans, single games & promotional codes in Ticketmaster
• Adhering to NCAA and conference guidelines.
• Assist with training & guidance of student ticket staff

Ticket office financial support - 70%

• Provide lead on open/close of the ticket office daily.
• Depositing/reconciliation of ticket receipts to Archtics and Host Ticketmaster sales and other special events & marketing/promotion items including, but not limited to camp registration funds, auction income, away hockey tickets, Bulldog buddies, Golf outings, Pop sales, equipment sales, programs, chuck a puck, tailgating, UA purchases, and One Voice donations.
• Utilize University financial reports and Ticketmaster for auditing and reporting.
• Order/return change funds for events.
• Reconcile Athletic spreadsheets for ticket sales gate revenue to Ticketmaster.
• Apply payments to season ticket holder accounts.
• Reconcile bank statements to Wells Fargo account, Chase Paymentech, and American Express to sales in Ticketmaster and also to Peoplesoft.
• Process all refunds for athletic events and camps.
• Collection on all unbalanced accounts.
• Reconcile camp revenue to rosters for camps.

Qualifications

Required Qualifications:

• High School Diploma/GED and five years of related experience to include project management. Coursework in a related field may substitute for some years of experience.
  

Preferred Qualifications:

• Documented experience working in an Athletics department.
• Documented experience working with ticketing systems and finances associated with an Athletics department.

About the Department

UMD's campus consists of more than 50 buildings on 244 acres overlooking Lake Superior, all built since 1948. Most UMD buildings are connected by concourses or hallways, providing easy access for students with disabilities and convenience for all students year round.

UMD perfectly blends the benefits of a great location, a personalized learning experience, and meaningful research on a medium-sized campus that is part of the University of Minnesota System.

Bulldog Athletics offers a balanced and competitive athletic program. The Bulldogs compete in seven men's and nine women's varsity sports as members of the Northern Sun Intercollegiate Conference, the National Collegiate Hockey Conference (men) and the Western Collegiate Hockey Association (women). Nationally, UMD belongs to the National Collegiate Athletic Association (NCAA) and competes at the Division II level except for Division I men's and women's hockey.

Benefits

Working at the University

At the University of Minnesota, you’ll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Please visit the Office of Human Resources website for more information regarding benefits.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

University of Minnesota, Duluth (UMD)

The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue.

Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university.A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America’s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).

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