Ticket Sales & Operation Assistant Manager

Job Title

Ticket Sales & Operation Assistant Manager

Department

Ticket Operations

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Job Title

Ticket Sales & Operation Assistant Manager

Department

Ticket Operations

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Worker Type

Regular

Pay Type

Salary

Position Salary Minimum

40000

Position Salary Maximum

50000

Salary will be commensurate with the level of the position, education, and experience.

Scheduled Weekly Hours

40

Benefit Eligible

Yes

Screening Date

2024-08-02

Job Description Summary

This position specifically supports the mission of the University and the Department of Intercollegiate Athletics by assisting in generating sales and supporting the operational unit of the athletic ticket office.

Job Description

Essential Duties:

• Sell a full menu of ticket products for Miami’s five ticketed varsity sports via outbound phone calls and face-to-face presentations including, but not limited to, season tickets, flex ticket packages, group tickets, premium tickets, and premium hospitality packages.

• Build relationships and expand business with current ticket holders and cold call new prospects and referrals to drive revenue.

• Achieve and exceed quarterly and monthly sales and operation goals established by the management team.

Customer service

• Assisting in maintaining top level customer service practices.

• Responsible for maintaining the office email account and all correspondence within.

• Train student employees to assist with the email account.

Operations

• Assist Director of Ticket Operations with preparing for home contests while acting as lead ticket operations contact at select home games.

Minimum Qualification:

• Bachelor’s degree

Required Knowledge, Skills, and Abilities:

• Detail oriented

• Must be willing to work weekends, evenings and some holidays. Must also be able to travel to some away athletic events. Efficiency in Microsoft Word and Excel; must demonstrate a strong work ethic. Experience working and communicating with diverse groups of people.

• Excellent customer service skills, excellent written, oral and interpersonal communication skills, good time management skills and the ability to self-motivate.

Preferred Qualifications:

• Bachelor’s degree in business, marketing, sports management or related field.

• One to three years of sales and customer service experience, can be experience obtained during college and not as a full time position.

• Ticket software experience, specifically with Paciolan.

• Experience in maintaining a CRM.

Additional Position Information (if applicable)

Required Application Documents

resume and cover letter

Special Instructions (if applicable)

None

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work
For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations
Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Diversity Statement
Miami University is committed to creating an inclusive and effective teaching, learning, research, and working environment for all. For more information on Miami University’s diversity initiatives, please visit the Office of Transformational and Inclusive Excellence webpage. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.

Clery Act
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.

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