Ticketing Services Coordinator

EXPIRED

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Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

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Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

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• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title:

Ticketing Services Coordinator

Department:

Athletics | Ticket Office

Job Description
Coordinates customer service initiatives and communications. Provides support to customers via phone, email, live chat, and in person with various ticket office interactions including general inquiries, invoicing, order fulfillment, ticket management and issue resolution during events. Responds to customer concerns and resolves or escalates complaints through the appropriate channels. Maintains public-facing communications including ticketing web pages and automated messaging within phone and chat systems. Follows procedures and guidelines relating to customer service and communication and participates in ongoing customer service training and resource development for enhancing the customer experience. Supports ticket office management team with other duties as assigned including reconciliation, reporting, cash handling, database maintenance, ticket allocations, distribution and supervision of student staff. Performs other duties as assigned.

Minimum Education Required

High School diploma or GED. Certification or vocational training may be preferred. 1 year of relevant experience required. 2-4 years of relevant experience preferred.

Preferred Education Desired

Bachelor's level degree or equivalent combination of education and experience.

Required Qualifications

Experience with Ticketmaster or other ticketing software desired. Experience in ticketing operations and customer service management. Position requires ability to work extended hours including evenings and weekends.

FUNCTION: Athletics

SUB-FUNCTION: Athletic Operations

CAREER BAND: Technical

CAREER LEVEL: T2

Additional Information:

The pay range for this position is $15.70 - $20.67 (min - mid). The offer for this position will fall within this range based on internal equity, unit's available budget, and the candidate's education and experience.This position qualifies for overtime, shift and weekend differential

Location:

Schottenstein Center (0081)

Position Type:

Term (Fixed Term)

Scheduled Hours:

40

Shift:

Varying Shifts

_ Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. _

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The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.

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