Account Representative, Nevada Athletics and Performing Arts

The University of Nevada, Reno (UNR) appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. Final applications must be submitted prior to the close of the recruitment.

If you need assistance or have questions regarding the application process, please contact our recruitment helpline at (775) 784-1495 or jobs@unr.edu. For UNR Med professional job postings, please contact the Office of Professional Recruitment at (775) 784-6778. 

Job Description

The University of Nevada Athletics department is recruiting for an Intercollegiate Athletics (ICA) and Performing Arts Ticketing Account Representative. The ticketing sales staff is responsible for building and strengthening customer relations, customer acquisition, and maximizing ticket sales and donations. Positions establish, maintain and enrich customer relations through managing daily inbound/outbound calls, email communication, online chat communication, and in-person meetings. Positions contribute to outbound sales effort as needed to maximize revenue, execute sales strategies and cultivate relationships. All ticketing sales staff are responsible for specific donor and season ticketholder accounts as it relates to customer service and sales.

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The University of Nevada, Reno (UNR) appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. Final applications must be submitted prior to the close of the recruitment.

If you need assistance or have questions regarding the application process, please contact our recruitment helpline at (775) 784-1495 or jobs@unr.edu. For UNR Med professional job postings, please contact the Office of Professional Recruitment at (775) 784-6778. 

Job Description

The University of Nevada Athletics department is recruiting for an Intercollegiate Athletics (ICA) and Performing Arts Ticketing Account Representative. The ticketing sales staff is responsible for building and strengthening customer relations, customer acquisition, and maximizing ticket sales and donations. Positions establish, maintain and enrich customer relations through managing daily inbound/outbound calls, email communication, online chat communication, and in-person meetings. Positions contribute to outbound sales effort as needed to maximize revenue, execute sales strategies and cultivate relationships. All ticketing sales staff are responsible for specific donor and season ticketholder accounts as it relates to customer service and sales.

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The Account Representative provides customer service to ICA and Performing Arts customers. For ICA ticketing the position focuses on season ticket renewals and new sales, seat upgrades, and up-selling. For the Performing Arts Ticketing the position will help facilitate Season Ticket renewals for the performing arts and answer customer service questions for the performing arts season ticket holders. The position is responsible for selling any and all ICA and Performing Arts inventory as assigned by senior management.  The individual is responsible for maintaining relationships with season ticket holders to foster retention and strengthen the season ticketholder base. This position is eligible for performance-based bonuses as defined by the Director of Ticket Sales.

Required Qualifications

• High School Graduation and three years of related work experience; OR

• Associate’s Degree and two years of related work experience; OR

• Bachelor’s Degree and two years of related work experience; OR

• Master’s Degree and one year of related work experience

Related Experience: athletics administration, ticketing, sales, marketing, and/or customer service.

Compensation Grade

Administrative Faculty - B

To view the salary schedule for this position, please visit: Salary Schedules and select Administrative Faculty by Grade. Salary is competitive and commensurate with related education and experience.

Remarkable Retirement!

Our retirement plan is beyond compare. Your 17.50% contribution is generously matched by the University.   With the faculty retirement plan, you are 100% vested your first day. Sit back and watch your retirement dollars grow!  All permanent employees on an annual "A" or "B" contract who are employed at least 50% full-time are eligible to participate in the NSHE retirement program unless they are members of PERS of Nevada. 

Perks of Working at UNR

• Health insurance options including dental and vision - Health Insurance

• Generous annual and sick leave and life insurance – Faculty Benefits

• E. L. Wiegand Fitness Center offers annual or semester memberships and spouse/domestic partner membership options.  E.L. Wiegand Fitness Center

• Mountain EAP supports employees (and eligible dependents) through life's difficult moments. Mountain EAP is located in Reno and specializes in counseling and advising services for personal or interpersonal issues.

• Several Diversity Committees and Affinity Groups focusing on campus-wide diversity initiatives to ensure we are working to create a diverse and welcoming campus climate. Diversity Groups

• Faculty Senate is the principal representing body for faculty. Its membership includes representatives from each academic and administrative major unit of the University. Faculty Senate

• No state income tax!

Grants-in-aid for Faculty Employees

The University is proud to provide a reduced-rate tuition benefit to faculty and qualified dependents. Faculty can take up to six credits per semester at a reduced rate. Dependents of faculty have unlimited credits, but in order to be eligible children must be unmarried and under the age of 24 and must receive at least 50% of their financial support from the employee and/or employee’s spouse or domestic partner.  Faculty Grants-in-Aid

Faculty Dual Career Assistance Program

The University of Nevada, Reno recognizes the importance of addressing dual-career couples’ professional needs. We offer a dual career assistance program to newly hired faculty spouses/partners that provides resources and assists them to identify career opportunities in Northern Nevada. Dual Career Assistance Program

Department Information

The University of Nevada, Reno, has a student body of approximately 20,000. Nevada is a member of the Mountain West Conference and sponsors 17 intercollegiate sports featuring more than 400 student-athletes. The University is situated in Reno, a metropolitan area of 350,000, on the eastern slope of the Sierra Nevada mountain range. The city is conveniently located 38 miles from Lake Tahoe, a world-class skiing area with limitless summer and winter recreational opportunities. Sacramento and San Francisco are, respectively, two and four hour drives away. https://nevadawolfpack.com/

Contact Information for this position

Search Coordinator - Cindy Bowling, cbowling@unr.edu 

Exempt

Yes

Full-Time Equivalent

100.0%

Required Attachment(s)

Required Attachment(s)

Please note, once you submit your application the only attachment/s viewable to you will be the attachment/s to the resume/CV section of the application. Any additional required attachment/s to the cover letter, references, additional documents sections of the application, will not be viewable to you after you submit your application. All uploaded attachment/s will be on the application for the committee to review. To request updates to attachments, prior to the committee review of applications, please contact the candidate helpdesk at jobs@unr.edu  

Please attach the following documents to your application

1) Resume/CV 

2) Cover Letter 

3) Contact Information for three professional references 

4) Please write a brief statement (one page maximum) about how you would contribute toward our mission of creating a culturally inclusive environment in the role for which you are applying. 

This posting is open until filled

Review of applications will begin immediately.  Qualified individuals are encouraged to apply immediately. This search will close without notice when a sufficient number of applications are received or a hiring decision has been made.

Posting Close Date

Note to Applicant

A background check will be conducted on the candidate(s) selected for hire.

  

HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member’s first day of employment.

  

References will be contacted at the appropriate phase of the recruitment process.

Applicants hired on a federal contract may be subject to E-Verify.

  

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

  

For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment.

    

Schedules are subject to change based on organizational needs.

The University of Nevada, Reno is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). 

About Us

The University of Nevada, Reno is a leading American public research university committed to the promise of a future powered by knowledge. Founded in 1874 as Nevada’s original land-grant university, the University serves 21,000 undergraduate and graduate students from all 50 states and 63 countries.

Classified by the Carnegie® Classification of Institutions of Higher Education as an R1 (“Very High Research”) university, it is also recognized in the Carnegie® Community Engagement classification. The University is also ranked by U.S. News & World Report among the “Best National Universities” and “Best National Public Universities.” It also ranks in the top tier of the WSJ/Times Higher Education World University Rankings and the New York Times’ “Top Colleges for Economic Diversity.”

Since 2009, nearly $1 billion has been has invested in advanced labs, facilities, and residence halls on the main campus. The University is home to Nevada’s first medical school – the University of Nevada, Reno School of Medicine – and it delivers on its original land-grant mission with outreach across the state through the University of Nevada, Reno Extension, Nevada Agricultural Experiment Station, Nevada Bureau of Mines and Geology, Nevada Small Business Development Center, the Nevada Seismological Laboratory, and Wolf Pack Athletics.

The main campus is in Reno, Nevada, a burgeoning global technology hub with a vibrant midtown and downtown. Found where the high desert of the Great Basin meets the High Sierra and Lake Tahoe, the beautiful, 290-acre main campus is also a Nevada State Arboretum. In recent years, the University has expanded to include two additional locations: the Redfield Campus in south Reno and the Wayne L. Prim campus in Incline Village, which is the home of the University of Nevada, Reno at Lake Tahoe.

 As part of the Nevada System of Higher Education – comprised of two research universities, one state college, four community colleges and an environmental research institute –  the University is committed to developing strong partnerships with each of these institutions for the benefit of all Nevadans.

Through its commitment to high-impact education, world-improving research and creative activity, and outreach that’s transforming Nevada’s communities and businesses, the University continues its nearly 150-year tradition of benefitting our state, nation and world.

The University recognizes that diversity promotes excellence in education and research. The inclusive and engaged community on campus recognizes the added value that students, faculty, and staff from different backgrounds bring to the educational experience.

Today, the University delivers on its original land-grant mission of access to education and knowledge by investing in the academics, facilities, support, engagement and vibrant campus life that promote our diverse students’ cognitive growth and academic achievement – all while remaining one of the best values in American higher education.

For more information, please visit the University’s website.

University of Nevada, Reno

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