Director of Ticket Sales and Service - Athletics

EXPIRED

Org Marketing Statement

The University of Texas at San Antonio, a Hispanic Serving Institutionsituated in a global city that has been a crossroads of peoples andcultures for centuries, values diversity and inclusion in all aspects ofuniversity life.As an institution expressly founded to advance theeducation of Mexican Americans and other underserved communities,our university is committedto promoting access for all.UTSA, a premierpublic research university, fosters academic excellence through acommunity of dialogue, discovery and innovation that embraces theuniqueness of each voice.

With more than 34,000 students, UTSA is the largest university in the San Antonio metropolitan region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service. The university serves as a center for intellectual and creative resources as well as a catalyst for socioeconomic development and the commercialization of intellectual property—for Texas, the nation and the world. Learn more online, on UTSA Today or on Twitter, Instagram, Facebook, YouTube or LinkedIn.

Posting End Date: Applications will be accepted through 11:59 PM CDT on 2/1/2024. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

Org Marketing Statement

The University of Texas at San Antonio, a Hispanic Serving Institutionsituated in a global city that has been a crossroads of peoples andcultures for centuries, values diversity and inclusion in all aspects ofuniversity life.As an institution expressly founded to advance theeducation of Mexican Americans and other underserved communities,our university is committedto promoting access for all.UTSA, a premierpublic research university, fosters academic excellence through acommunity of dialogue, discovery and innovation that embraces theuniqueness of each voice.

With more than 34,000 students, UTSA is the largest university in the San Antonio metropolitan region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service. The university serves as a center for intellectual and creative resources as well as a catalyst for socioeconomic development and the commercialization of intellectual property—for Texas, the nation and the world. Learn more online, on UTSA Today or on Twitter, Instagram, Facebook, YouTube or LinkedIn.

Posting End Date: Applications will be accepted through 11:59 PM CDT on 2/1/2024. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

Salary Range: Commensurate with education, experience and qualifications.

Hours: up to 40 hours per week, exempt.

Required Application Materials:

• Resume is required.
• Cover Letter is preferred

Essential Functions

Summary

Function: Lead the UTSA Athletics Ticket Sales and Services team to improve the efficiency and effectiveness of customer ticket sales and service. Responsible for development and implementation of successful strategies for ticket sales for all ticketed sports and home events.

Scope: Under the direction of the Assistant Vice President of Athletics Resource Development, responsible for the organization, management and administration of the ticket sales and services team, in support of the goals and objectives of UTSA’s 17-sport NCAA Division I athletics program.

Duties

Typical:

1. Lead, monitor and manage progress of sales and service teams toward established goals and objectives. Responsible for daily supervision and training of customer service and sales teams. Collaboratively develop sales goals and implement ideas, programs and strategies to sell a variety of ticket products (season, mini plans, groups, etc.) for all ticketed sports. Further develop and continue to implement effective lead management strategy.Monitor inbound and outbound customer activity and adapt to changes in call volume, emails or chats to effectively delegate to team; manage workload among service and sales teams. Ensure all service requests and sales inquiries are resolved in a timely manner. Resolve escalated issues in a timely and professional manner staying within the UTSA Athletics ticketing policies.
2. Ensure sales and service staffs have strong knowledge of fundraising, seat contributions and related benefits linked to seating assignments; understand ticket policies and procedures including (but not limited to) parking and seat assignment process, letterwinner ticket policies, stadium and venue policies, and donor loyalty point system.
3. Responsible for overseeing the consistent staff use, the accurate entry of data and account information into all related ticketing systems including CRM, Archtics, and other systems as needed. Collaborate with ticket office on ticket product renewal and sales timelines, setup of TSS ticketing system access including active seasons, products, pricing, and promotions.
4. Assist in the development of regular, efficient and effective sales reporting that includes but is not limited to individual sales, team progress toward goals, lead management, timely handling of phones, email, online leads, etc. Assist in the development of promotional calendars and ensure accurate team communication of promotional efforts to customers.
5. Constantly work to improve accuracy, effectiveness, and efficiency in communicating with fans. Regularly monitor sales information on web for accuracy. Collaborate with and inform internal staffs regarding pricing changes and messaging regarding ticket sales calendars. Assist in the development of messaging designed to improve the fan experience and inform fans about ticket on sales, promotions, ticket policies, etc. Make decisions in the best interest of and in alignment with the goals of UTSA Athletics.
6. Other duties as assigned

Periodic:

1. Work, as needed, outside of business hours, including evenings, holidays or weekends.

Required Qualifications

• Bachelor’s degree from an accredited institution.
• Three years of experience in ticket sales and/or ticket operations to include two years of experience supervising ticket sales staff members.
• The ability to successfully and independently plan and manage projects at the strategic and operational levels, within prescribed deadlines.
• Excellent interpersonal skills.
• Microsoft Office (Word, Excel, Power Point, Outlook)

Preferred Qualifications

• Bachelor's degree from an accredited institution in Marketing, Business Administration, or Communications.
• Five years of experience in ticket sales and/or ticket operations.
• Experience managing Ticket Sales and Services in a profit-driven department.
• Knowledge and understanding of policies of the NCAA, American Conference and University of Texas at San Antonio.
• Selling and management experience with Ticketmaster and Archtics.

Additional Information

• UTSA is a tobacco free campus.
• This is a security sensitive position. Employment is contingent upon a successful background check.
• Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
• Valid driver’s license and Motor Vehicle Record (MVR).

Working Conditions

• Normal office environment.
• Availability on nights and weekends.

This position will be primarily located on campus. Travel and parking expenses are the employee’s responsibility.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.