Ticket Sales Representative

EXPIRED

Org Marketing Statement

The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 34,300 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property — for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UTSA Today or on Twitter, Instagram, Facebook, YouTube or LinkedIn.

Posting End Date: Applications will be accepted through 11:59 PM CDT on 04/03/2024. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

Salary Range: Commensurate with education, experience and qualifications.

Hours: up to 40 hours per week, non-exempt.

Required Application Materials:

• Resume is required.
• Cover letter is preferred.

Essential Functions

Org Marketing Statement

The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 34,300 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property — for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UTSA Today or on Twitter, Instagram, Facebook, YouTube or LinkedIn.

Posting End Date: Applications will be accepted through 11:59 PM CDT on 04/03/2024. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

Salary Range: Commensurate with education, experience and qualifications.

Hours: up to 40 hours per week, non-exempt.

Required Application Materials:

• Resume is required.
• Cover letter is preferred.

Essential Functions

Job Summary

To maximize ticket sales, revenue generation, customer acquisition, and customer relationships for all ticketed sports and home events.

Core Responsibilities

1. Responsible for selling season tickets, special events, partial plans, and group packages via phone calls, face-to-face interactions, and in-stadium.
2. Responsible for selling corporate packages, mini-plans, single games, groups, and promotional offers for all sporting events.
3. Contacts existing and previous clients and reaches out to new potential leads through cold calling, to stimulate sales.
4. Contacts local businesses and individuals via phone, in-person appointments, and networking events to sell season, corporate, partial, and group ticket plans.
5. Assists during home games by carrying out a range of responsibilities related to ticket sales and customer services throughout the event.
6. Maintains relationships to encourage repeat business by providing excellent customer service.
7. Achieves and exceeds sales goals established by management.
8. Creates opportunities for new business with existing and new customers.
9. Delivers exceptional customer service to clients consistently throughout the entire season.
10. Enters data into databases and systems and maintains regular communication to report individual sales progress.
11. Collaborates with marketing and ticket operations to contribute insights to sales and messaging calendars, also drafts and proofreads copies.
12. Assists the Athletics Development team by reaching out to contacts and offering opportunities for donor donations/fundraising.
13. Promotes safe and environmental protection by immediately reporting unsafe situations, spills, and accidents; following University safety plans/procedures/protocols; and participating in appropriate safety training.
14. Performs other duties as assigned.

Required Qualifications

• High school graduate or equivalent.
• One (1) year of experience in ticket sales and/or customer service.
• Will consider internship experience.
• Knowledge and understanding of policies of the NCAA, Conference USA, and University of Texas at San Antonio.
• Ability to recognize and capitalize on opportunities to strategize on sales with customers.
• Knowledge of building customer relationships.
• Proficient in Microsoft Office Suite.

Additional Information

• UTSA is a tobacco-free campus.
• This is a security-sensitive position. Employment is contingent upon a successful background check.
• Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
• Valid driver’s license and Motor Vehicle Record (MVR), as applicable.

Working Conditions

• Office environment.
• Requires use of personal computing equipment, telephone, multi-functioning printer, and calculator.
• Ability to travel to and from meetings, training sessions, or other business-related events.
• After-hours and weekend work is required on an occasional basis.
• Occasional after-hours and weekend work or overtime may be required.

Physical Demands:

• Sedentary work; sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally.
• Exerts up to 10 lbs. of force occasionally.

This position will be primarily located on campus. Travel and parking expenses are the employee’s responsibility.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.